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Emotional Intelligence

Understand and manage emotions, yours and theirs. The skill underneath every other soft skill.

Practise now
Friends with arms around each other

Photo: Helena Lopes / Unsplash

Levels

Not started
  1. Level 11
    Foundations

    Get the basics right in low-pressure situations.

  2. Level 2
    Applied

    Handle real situations from your job with confidence.

  3. Level 3
    Advanced

    Stay effective under pressure, push-back and surprises.

Practice scenarios

Score 80+ on a scenario to master it.

  • 1
    Respond to harsh feedback

    You’re a designer. Your manager just criticised your work in front of others. Respond in the moment.

    1:00Not tried yet
    Start

More scenarios for Emotional Intelligence are coming in the full version.

Best score
–Mastery at 80

What good looks like

Mentora scores every attempt on these.

  • Clarity
    Short, plain sentences. One idea at a time.
  • Structure
    A clear beginning, middle and end that’s easy to follow.
  • Relevance
    You answer what the situation actually needs.
  • Confidence
    Direct language, no “maybe” or “I think”.
  • Filler words
    Few “um”, “like” or “basically”. Pauses instead.
Coach tip

Pause and breathe. Acknowledge the point. Move it to a 1:1.