Communication

1. Level 11
   Foundations

   Get the basics right in low-pressure situations.
2. Level 2
   Applied

   Handle real situations from your job with confidence.

3. Level 3
   Advanced

   Stay effective under pressure, push-back and surprises.

Practice scenarios

Score 80+ on a scenario to master it.

• 1
  Explain a decision to another team

  You’re a designer. Your team decided to delay a feature the sales team was promised. Explain the decision to the sales lead.

  1:30Not tried yet
  Start
• 2
  Give a status update when things are late

  You’re a designer. Your piece of a project is a week behind. Give your manager a quick status update in a stand-up.

  1:00Not tried yet
  Start
• 3
  Ask a busy manager for help

  You’re a designer and you’re blocked waiting on another team. Ask your very busy manager to step in, in under a minute.

  1:00Not tried yet
  Start

What good looks like

Mentora scores every attempt on these.

• Clarity

  Short, plain sentences. One idea at a time.
• Conciseness

  Every sentence earns its place.
• Structure

  A clear beginning, middle and end that’s easy to follow.
• Empathy

  You show you understand the other side before pushing yours.
• Filler words

  Few “um”, “like” or “basically”. Pauses instead.